Webinar – The CX Paradigm Shift: Exploring Generative AI’s Impact on Customer Experience
Tuesday, August 15, 2023 > 10:00 AM EDT / 15:00 PM BST > 45 minutes
About the webinar:
The panel webinar ‘The CX Paradigm Shift: Exploring Generative AI’s Impact on Customer Experience‘ will focus on the transformative role of generative AI in shaping the customer experience landscape. The session brought together industry experts, thought leaders and CX professionals to explore the potential of this groundbreaking technology and its impact on customer interaction to discuss the fundamental shift occurring in customer experience strategies due to the integration of generative AI.
The experts will speak about the power of generative AI in enhancing customer interactions across various touchpoints and how this technology is revolutionizing how businesses engage with their customers by creating personalized, interactive, and immersive experiences.
Join us to discover how the ability of generative AI to understand customer preferences, anticipate needs, and provide tailored solutions is reshaping the customer journey and driving customer satisfaction.